FAQ

Product & Orders

How are your candles made?

Our candles are hand-poured in small batches. Everything is done by hand and checked to perfection to ensure we are putting out the best quality candle we can make. We are constantly researching on better and more sustainable ways to make our candles even better as we go. 

Are your candles vegan?

Our waxes are made from a blend of coconut and soy waxes which is gluten-free, paraben-free, phthalate-free - as well as the fragrance oils we used to make them. Our candles are also safe to use around pets as they are cruelty-free. We use sustainable wooden wicks for clean, even burns with less soot than traditional cotton wicks. 

Do you have jars available?

We are currently in the works in getting jars available. Join our email list to stay up to date or follow us on our socials through Instagram, Tiktok, and Facebook @jujudotbee. 

Is it necessary to trim wood wicks?

Yes! Trimming your wick before each burn will ensure a cleaner burn and longer burn, and limit the amount of soot.

How long do your candles burn for?

Our 8oz Jars burn for approximately 45-50 hours whilst our 4oz Tins burn for approximately 20-25 hours. Please remember not to burn your candles over 3 hours at a time. 

Do you wholesale or customer orders?

Yes, we do take wholesale orders for retailers and custom orders for events. Please email us at jujubeecandles@gmail.com for more details.

 

Shipping & Returns

Do you ship internationally? 

We currently only ship within the US but are working on shipping overseas in the future. If you would like to discuss an international order, feel free to contact us at jujubeecandles@gmail.com

What is the shipping rate for United States? 

We offer free shipping for all orders over $75

For any other order under $75, shipping will be ranging from $11-$17. 

Do you offer return or exchanges?

We strive to ensure our products are made to perfection, and packaged to arrive in mint condition. Given the nature of our products, we cannot accommodate returns or refunds unless damaged during transit, defective, or wrong item was received. If this applies to you, please email a picture of the damages/defective product/wrong product to jujubeecandles@gmail.com within 48 hours of receiving your order. Once proof of damage is received, we will exchange or refund the order.  

 

 

STILL HAVE QUESTIONS? YOU CAN REACH US THROUGH OUR CONTACT PAGE OR SEND US AN EMAIL AT JUJUBEECANDLES@GMAIL.COM

WHY JUJU.BEE?

JUJU.BEE is inspired after the China-native fruit, Jujube. Jujubes are commonly known as Chinese dates and are used often in many Asian cuisines, especially soups and teas. Jujubes are superfruits packed with antioxidants, magnesium, zinc, iron, potassium, calcium, vitamin c, protein, and fiber to name a few. The jujube fruit became our inspiration for its many health benefits and versatile uses - because what is self-care, if not to take care of one's health, both physically and mentally!